- Because we listen uniquely and through biased filters we sometimes mistakenly presume intent or misconstrue what’s been said and agreed upon. Problem: Flawed assumptions, wasted time and relationship capital, and restricted scope.
- There is often not enough diversity to enable maximum creativity and unrestricted solution options. Problem: Similar ideas and options constrain possibility and maintain the status quo.
- Agendas and goals are often established with less than the full set of essential participants. Problem: Hidden agendas and inadequate preparation.
- Not all vital collaboration partners are present. Problem: Incomplete input and limited output.
- Collaborators often enter with specific (albeit unconscious) goals and limited tolerance for risk. Problem: Restricted possibility and inspiration.
As a result, we end up with little real change, spend time waiting for takeaways that don’t occur, expend considerable relationship capital, or overlook the full range of possibilities.
- Biased communication. After spending 3 years researching and writing a book on the gap between what’s said and what’s heard, I now appreciate it’s nearly impossible for collaboration partners to all walk away with the same understanding. Therefore, 1. Tape each session. 2. Get group agreement on what’s been said and action items before moving on to the next topic.
- Gender, age, and ethnic diversity are necessary. Consider your goal. Think about who you might invite to offer different perspectives. Invite Troublemakers.
- Make sure everyone has access to the agenda well before the meeting. There can be no hidden agendas; too much is lost that ends up being problematic later on.
- Everyone must attend meetings. If anyone can’t come to the meeting, cancel it or there will be a voice, an idea, an annoyance missing that would counteract the reasons underlying the collaboration. Anyone who will touch the final solution must be present to move forward or there will be fallout, sabotage, and resistance: there is no way to compensate (as per creativity or consensus) once a meeting is held with folks missing.
- No restrictions. Collaborators must enter with no assumptions. Collaboration means you either meld disparate ideas, or cultivate something new among you that’s never existed.
We all bring our natural biases and assumptions to the collaboration table, thereby restricting possibilities. Yet until we confront, challenge, and defy the status quo with new thinking, there can’t be change. And that’s the problem: Our results are in direct proportion to our ability to override our biases and assumptions.
BIAS RESTRICTS COLLABORATION
Since researching and writing my new book What? Did you really say what I think I heard? I have realized it’s pretty impossible to accurately comprehend what others mean to convey. Here’s a summary of what I learned:
Not only do our eyes merely take in light that our brains then translate (through our filters uniquely developed since birth) into what we think we see, our ears merely take in sound that our brains then translate (through our filters) into what we think others mean – hence we each experience the world uniquely, through our personal translations. To make it truly pernicious, our brains only offer us the translation itself: we never know how far from the Truth we are, potentially causing misplaced resistance and misinterpretation.
For effective collaborations, we must move beyond our filters to hear others without bias during meetings:
- Notice resistance, feelings, annoyances, or immediate negativity the moment it happens and ask yourself: How can I hear what’s just been said in a different way?
- Since you don’t actually know if what you think you’ve heard is accurate, tell your collaboration partners what you think you heard and ask them if they heard the same thing.
- Make sure there are no strong feelings left unsaid after each discussion topic.
- At the start of a session, everyone must agree to goals/outcomes for each topic; as each topic is completed, everyone must agree on action items that will match the original goals. Everyone.
- At the end of the session, agree to all action items and take-aways. Do a review of what’s been accomplished according to original goals. Ask if anyone else needs to be included for the next session.
By minimizing biases, by including a full range of thought-partners, and by checking in with the other collaborators as to what’s been said and heard, it’s possible to form effective collaborations. Otherwise, we’re merely doing more of the same.
Sharon-Drew Morgen is the NYTimes Business Bestselling author of Selling with Integrity and 7 books how buyers buy. She is the developer of Buying Facilitation® a decision facilitation model used with sales to help buyers facilitate pre-sales buying decision issues. She is a sales visionary who coined the terms Helping Buyers Buy, Buy Cycle, Buying Decision Patterns, Buy Path in 1985, and has been working with sales/marketing for 30 years to influence buying decisions.
More recently, Morgen is the author of What? Did you really say what I think I heard? in which she has coded how we can hear others without bias or misunderstanding, and why there is a gap between what’s said and what’s heard. She is a trainer, consultant, speaker, and inventor, interested in integrity in all business communication. Her learning tools can be purchased: www.didihearyou.com.
She can be reached at sharondrew@sharondrewmorgen.